This Privacy Notice delineates how CloudWhiz Digitech Global Ventures Private Limited ("CloudWhiz," "we," or "us") safeguards the personal information of our customers, job applicants, and visitors utilizing our websites, mobile applications, products, or services (collectively referred to as "users") within India. It provides insight into the collection, disclosure, and utilization of your personal information by CloudWhiz, along with an elucidation of the data rights you hold concerning that personal information. For further information regarding the corporate entities within the CloudWhiz family covered by this Privacy Notice, please visit: https://cloudwhiz.in. This Privacy Notice is applicable to all CloudWhiz websites, emails, job application services, platforms, brands, products, services, and mobile applications (collectively termed as the "Services") within India. It does not encompass how our users may employ or reveal data they gather while utilising our Services.

In India, you may possess data subject rights conferred by the applicable laws. To ascertain if these rights pertain to you and to exercise them, please access the DSAR portal here.

CATEGORIES OF INFORMATION WE COLLECT ABOUT YOU

Throughout your utilization of the Services, we gather information concerning you as detailed below.

INFORMATION YOU VOLUNTARILY PROVIDE TO US

We acquire the following information from you when you furnish it to us:

• Information provided during registration processes, including co-branded offers (e.g., name, company name, email address, phone number, billing address or credit card details, geographic location, and industry).
• Information submitted during the job application process (e.g., resume or CV, transcripts, certifications).
• Details furnished during interactions such as calls, emails, or chat support.
• Information shared while using our Services, including through email, phone calls, chats, or screen sharing services.
• Payment details, including credit card information and billing address, for purchases of certain Services.

INFORMATION WE COLLECT ABOUT YOUR USAGE AND DEVICES

We gather data relating to your online activities on our websites, including:

• IP address, browser type and version, geographic location, and operating system version.
• Device identifiers and communication methods utilized to interact with our Services.
• Referral sources to our Services and outbound links clicked.
• Pages visited, interactions with provided videos, and updates to information.
• Metadata regarding your Service usage and interactions with emails sent to you.
• Metadata pertaining to how your customers, contacts, and users engage with the Services we offer.
• Support-related issues encountered.
• This collected data is stored across various locations within our infrastructure, encompassing system log files, back-end databases, and analytics systems.

INFORMATION WE ACQUIRE FROM SOCIAL MEDIA

We obtain information (e.g., name, social media account details, email address) from third-party social networking sites when you utilize your social network credentials to log into certain Services. You maintain control over your privacy settings on these social networking sites.

INFORMATION WE ACQUIRE FROM OTHER SOURCES

Additionally, we procure the following information from alternative sources:

Details provided at seminars or to our partners.

Survey responses.

Publicly available information.

Information consented to us by third parties.

We may also gather and store demographic information (e.g., zip code, gender, date of birth) to tailor your website experience, ensure compliance with age-related regulations, personalize content, and for general website improvements. This demographic data may be shared with partners and third parties in an aggregated and non-personally identifiable format. Personally identifiable information will not be linked to such aggregated demographic data provided to third parties.

Furthermore, information exchanged during telephone conversations may be monitored or recorded. We may merge any collected information with existing data to update records, analyze trends, identify new customers, and offer products and services of potential interest to you.

HOW WE USE YOUR INFORMATION

The information we collect is utilized for the following business and commercial purposes:

Provision of requested Services.

Delivery of relevant content.

Maintenance of Services' functionality.

Enhancement and improvement of Services.

Provision of information or technical support.

Evaluation of job applicant qualifications.

Facilitation of website navigation or Service utilization.

Advertising and marketing of our Services (subject to applicable consent).

Advertising and marketing of third-party products and services (subject to applicable consent).

Server and Service problem diagnosis.

Implementation of security and compliance initiatives.

Website administration.

Communication with users.

Creation of directories upon explicit request.

Billing for Services.

Targeting of current or potential customers through online advertisements (subject to applicable consent).

Offering personalized experiences or tailoring Services.

Any other purposes outlined in this Privacy Notice.

Payment information provided, including credit card data, is exclusively used to facilitate Service payments. Additionally, recorded telephone conversations may be utilized for quality control, employee training, and protection purposes.

COMMUNICATING WITH PARTNERS

When sharing your personal information with specific third-party partners, including marketing and advertising entities, such information may include your name, email address, and relevant details enabling partners to:

Assist with Service usage.

Contact you with offers, services, or products.

Provide their products or services.

Our partners may utilize technologies like cookies, web beacons, pixels, tags, and scripts to deliver personalized advertising based on your browsing activities and interests. Opt-out options for cookies are available in our Cookie Notice.

In jurisdictions mandating permission for such disclosures, we obtain consent before proceeding. However, if accessing our Services via location-hiding tools like virtual private networks, our request for permission may be obscured due to inability to detect your location.

Moreover, partners are prohibited from utilizing your contact information beyond specified purposes without your consent. Credit card information is not shared with partners. Additional details on partners with whom we share personal information are accessible here.

If information collection occurs in conjunction with an offer jointly presented by us and a partner, we will clarify who is collecting the data and whose Privacy Notice governs its use, along with presenting any available options regarding your information's utilization.

COMMUNICATING WITH THIRD-PARTY SERVICE PROVIDERS AND VENDORS

Periodically, we engage in agreements with carefully selected third parties to aid us in serving you better, whether it's customer service, fraud prevention, job recruitment, access to advertising resources, or provision of information technology and storage services. These partnerships are essential to our marketing and advertising endeavors, including the analysis of data and search engine optimization services. We disclose information to specific third-party service providers, listed here, under contracts that restrict them from utilizing your personal information for purposes other than those disclosed.

If you procure a product or service from a third party through one of our brands, we transmit your personal information to facilitate order fulfillment by the respective third party.

By utilizing artificial intelligence (AI) services featuring functionalities provided by third parties, you disclose your personal information to access these AI services.

We offer features to enhance your targeting capabilities through our Services, enabling you to optimize campaigns, segment lists, and tailor offerings to your customers. In collaboration with third parties, we provide information about your contacts, subject to contractual or legal permissions.

To facilitate these features, we may share pseudonymized personal data about your contacts with third parties, who are strictly prohibited from using this data for purposes beyond those disclosed.

Furthermore, we share non-personal information with selected third parties, including media entities, industry observers, marketing and advertising partners, vendors, customers, potential customers, or partners, to illustrate trends and statistics like mobile search trends, email open rates, campaign best practices, and user engagement metrics.

Our third-party service providers and vendors may utilize technologies such as cookies, web beacons, pixels, and tags to deliver advertisements for our services based on your browsing activities and interests on our websites. Refer to our Cookie Notice for further information on managing cookies.

For Directory Listings, by submitting your information to be included in our free directories, you consent to receiving solicitations from individuals and businesses. Your information will be publicly available in the directory, and you may be contacted via phone or email based on the details provided. You retain the option to remove your listing at any time.

For Promotional Offers and Sweepstakes, participating in contests entails consent for the use of your information for promotional purposes without further payment or consideration, as detailed in our contest terms. Your participation signifies acceptance of these terms.

COMMUNICATING WITH RESELLERS AND PRIVATE LABEL PARTNERS

Regarding clouwhiz's trusted resellers and private label partners ("Resellers"), clouwhiz may process customer Personal Data on behalf of Resellers. In such instances, Reseller acts as the data controller, and clouwhiz as the data processor, with obligations outlined in the Reseller Agreement. In case of a data subject access request, Reseller will communicate with clouwhiz through our DSAR portal.

CORPORATE REORGANIZATIONS

In the event of mergers, acquisitions, asset sales, or similar transactions, your information may be transferred. We will notify you via email or prominent website notice and provide choices regarding your information.

AUTHORIZED USERS

All individuals authorized by you to access your account have the ability to view personal information stored within the account. The primary account holder can access personal information stored in subaccounts to which they have granted authorization. We utilize information about authorized users solely for legitimate purposes consistent with this Privacy Notice, including servicing your account and marketing products and services to you.

LEGAL PROCESS

If legally mandated or if there's a good faith belief that disclosure is reasonably necessary, we may disclose your personal information to courts of law, public authorities (including to meet national security or law enforcement requirements), and other relevant third parties such as internet service providers. This includes instances to conduct investigations, respond to subpoenas or court orders, take legal action, prevent harm, or enforce agreements when violations occur. We will notify you if legally permitted in the event we are required to provide your personal information to third parties in connection with legal proceedings.

SECURITY

While we strive to protect your personal information, please be aware that transmitting information via the internet, email, or text message isn't entirely secure. Once we receive your information, we implement appropriate technical and organizational measures to safeguard it against loss, theft, unauthorized access, or modification. Financial account information, like credit card numbers, is transmitted securely using encryption protocols.

TRACKING TECHNOLOGIES AND ONLINE ADVERTISING

We employ various technologies like cookies, web beacons, pixels, and scripts in our operations. Details on these technologies, including their purposes (e.g., online advertising), and how to manage them, are outlined in our Cookie Notice.

CHOICE/OPT-OUT

MARKETING COMMUNICATIONS FROM US

Transactional or service-related communications regarding products or Services you've subscribed to or purchased may be necessary and will be sent directly or through third-party service providers. You have the option to receive additional service offers by providing consent or based on legitimate interests. You may opt out of marketing communications at any time.

EMAIL

You can manage your email preferences or opt out of marketing communications by following the link in the footer of non-transactional email messages or by contacting us at privacy@clouwhiz.in. Some communications are considered essential for account notifications and billing information, and by using our Services, you agree to receive them.

PHONE, TEXT MESSAGES, AND POSTAL MARKETING

Consenting to receive marketing communications via email, phone, text (SMS), or postal mail is optional. You can withdraw consent at any time through provided channels or by contacting customer support. Consent is not a prerequisite for purchasing our products or services.

COOKIES

For information on managing and opting out of cookies, please refer to our Cookie Notice.

INFORMATION FROM THIRD PARTIES

Instructions for managing information obtained from third-party sources are provided by those parties. Privacy practices of third parties are governed by their policies, and choices made on third-party sites don't affect our use of directly collected information.

UNAUTHORIZED ACCOUNTS

To address unauthorized account creation, contact customer support at the respective brand to request removal of the unauthorized account.

RETENTION OF PERSONAL INFORMATION

We retain personal information to provide Services, comply with legal obligations, and resolve disputes. Your data will be retained for up to seven years after service termination unless legally mandated otherwise.

YOUR RIGHT TO CONTROL HOW YOUR PERSONAL INFORMATION IS USED

You have rights to access, update, remove, restrict, or correct your personal information, request disclosure of disclosed personal information, and object to marketing. You can exercise these rights by contacting us or through our DSAR portal.

For residents of specific jurisdictions, additional rights may apply. More information is available through our DSAR portal.

CONTACT US AND COMPLAINTS

For inquiries or complaints about this Privacy Notice or our data practices, contact our Data Protection Officer via email or mail as provided below.

CloudWhiz DigiTech Global Ventures Private Limited

48/1994 A, Rice Research Rd, near Makkal Finance,

Ponnurunni East, Chalikkavattom, Vyttila, 

Kochi, Ernakulam

privacy@cloudwhiz.in